Recommended Readings
Systems Thinking
• W. Edwards Deming’s Out of the Crisis is a master work by arguably the most well-known systems thinker and quality expert. It opens with the modest goal, “The aim of this book is transformation of the style of American management... It requires a whole new structure, from foundation upward.” Deming also advocates the System of Profound Knowledge in which managers (1) appreciate there is a system , (2) understand common-cause and special-cause variation (queueing theory is related to variation), (3) understand limitations of knowledge and reasoning mistakes, and (4) know credible psychology and social research results so that behavior- or motivation-related policies are not based on “common sense.” The ...
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