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Service Management: An Integrated Approach to Supply Chain Management and Operations by Cengiz Haksever, Barry Render

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6. Ethical Challenges in Service Management

6.1. Introduction

It seems that not a day passes without newspapers, television news programs, or other news organizations reporting a scandal in the United States or around the world. The number and variety of these events is truly astounding. We may be reading or hearing stories such as these:

Image Marital infidelity by a member of the Congress or a high ranking government official

Image A financial executive defrauding investors

A financial executive giving insider information to his friends

A pharmaceutical ...

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