6. Ethical Challenges in Service Management
6.1. Introduction
It seems that not a day passes without newspapers, television news programs, or other news organizations reporting a scandal in the United States or around the world. The number and variety of these events is truly astounding. We may be reading or hearing stories such as these:
Marital infidelity by a member of the Congress or a high ranking government official
A financial executive defrauding investors
A financial executive giving insider information to his friends
A pharmaceutical ...
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