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Service Management: An Integrated Approach to Supply Chain Management and Operations
book

Service Management: An Integrated Approach to Supply Chain Management and Operations

by Cengiz Haksever, Barry Render
June 2013
Intermediate to advanced content levelIntermediate to advanced
528 pages
15h 3m
English
Pearson
Content preview from Service Management: An Integrated Approach to Supply Chain Management and Operations

6. Ethical Challenges in Service Management

6.1. Introduction

It seems that not a day passes without newspapers, television news programs, or other news organizations reporting a scandal in the United States or around the world. The number and variety of these events is truly astounding. We may be reading or hearing stories such as these:

Image Marital infidelity by a member of the Congress or a high ranking government official

Image A financial executive defrauding investors

A financial executive giving insider information to his friends

A pharmaceutical ...

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Publisher Resources

ISBN: 9780133088816Purchase book