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Service Management: An Integrated Approach to Supply Chain Management and Operations by Cengiz Haksever, Barry Render

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16. Vehicle Routing and Scheduling

16.1. Introduction

The scheduling of customer service and the routing of service vehicles are at the heart of many service operations. For some services, such as school buses, public health nursing, and many installation or repair businesses, service delivery is critical to the performance of the service. For other services, such as mass transit, taxis, trucking firms, and the U.S. Postal Service, timely delivery is the service. In either case, the routing or scheduling of service vehicles has a major impact on the quality of the service provided.

This chapter introduces some routing and scheduling terminology, classifies different types of routing and scheduling problems, and presents various solution methodologies. ...

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