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Service Management: An Integrated Approach to Supply Chain Management and Operations
book

Service Management: An Integrated Approach to Supply Chain Management and Operations

by Cengiz Haksever, Barry Render
June 2013
Intermediate to advanced content levelIntermediate to advanced
528 pages
15h 3m
English
Pearson
Content preview from Service Management: An Integrated Approach to Supply Chain Management and Operations

11. Supplement: Queuing and Simulation

S11.1. Introduction

The body of knowledge about waiting lines, often called queuing theory, is a valuable tool for the service operations manager. Waiting lines are a common situation—they may, for example, take the form of cars waiting for repair at an auto service center, printing jobs waiting to be completed at a print shop, or students waiting for a consultation with their professor. Exhibit S11-1 lists just a few uses of waiting-line models. Analysis of waiting-line length, average waiting time, and other factors helps to understand service system capacity.

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Exhibit S11-1. Common Queuing Situations ...

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Publisher Resources

ISBN: 9780133088816Purchase book