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Service Management: An Integrated Approach to Supply Chain Management and Operations by Cengiz Haksever, Barry Render

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18. Linear and Goal Programming Applications for Services

18.1. Introduction

Many service operations management decisions involve trying to make the most effective use of an organization’s resources. Resources typically include labor, money, storage space/capacity, or materials. These resources may be used to produce services such as schedules for shipping and production, advertising policies, investment decisions, or hospital meal plans. Linear programming (LP) and goal programming (GP) are widely used mathematical techniques designed to help operations managers in planning and decision making relative to the trade-offs necessary to allocate resources.

Examples of problems in which LP and GP have been applied successfully in service management ...

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