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Service Management: An Integrated Approach to Supply Chain Management and Operations by Cengiz Haksever, Barry Render

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17. Project Management

17.1. Introduction

Most service organizations have to take on large, complex projects at one point or another. For example, an airline opening new routes or pulling a jumbo jet out of service for major maintenance faces large expenses if these tasks are delayed for any reason. A department store chain installing a new inventory control system can suffer lost sales and painful ordering costs if time tables are unmet. A government agency installing and debugging an expensive computer spends months preparing details for a smooth conversion to new hardware. A hospital modernizing its operating rooms can endure not only inconvenience, but also a loss of life if the many technical steps involved are not properly controlled. ...

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