June 2013
Intermediate to advanced
528 pages
15h 3m
English
book
Service Management: An Integrated Approach to Supply Chain Management and Operations
by Cengiz Haksever, Barry Render
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Preface
This book has been written to serve as a resource and reference book for professionals in service organizations. This text has been written from a multidisciplinary perspective. Discussions of topics blend concepts, theory, and practice from fields such as operations, marketing, international management, economics, strategy, psychology, human resources, and management science. The authors believe a multidisciplinary approach is best for efficient and effective management of service organizations and their operations.
The book can also be used as a textbook for college-level courses such as Service Management or Service Operations Management with its companion textbook. Although Parts I and II present nonquantitative material, Parts III ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.