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Service Management: An Integrated Approach to Supply Chain Management and Operations by Cengiz Haksever, Barry Render

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7. Technology and Its Impact on Services and Their Management

7.1. Introduction

Every day we watch on TV and read in your newspapers news about advances in technology such as

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Technology is the practical application of science to any human endeavor. Technology includes the resources and knowledge needed to achieve an objective. Hence, when early humans used flint to make fire, or bows and arrows to kill animals for food, they were using technology. We use the word technology in this broadest sense. Clearly, we try to achieve many objectives through our activities and try to solve numerous problems, such as space exploration, producing goods and ...

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