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Service Management: An Integrated Approach to Supply Chain Management and Operations
book

Service Management: An Integrated Approach to Supply Chain Management and Operations

by Cengiz Haksever, Barry Render
June 2013
Intermediate to advanced content levelIntermediate to advanced
528 pages
15h 3m
English
Pearson
Content preview from Service Management: An Integrated Approach to Supply Chain Management and Operations

7. Technology and Its Impact on Services and Their Management

7.1. Introduction

Every day we watch on TV and read in your newspapers news about advances in technology such as

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Technology is the practical application of science to any human endeavor. Technology includes the resources and knowledge needed to achieve an objective. Hence, when early humans used flint to make fire, or bows and arrows to kill animals for food, they were using technology. We use the word technology in this broadest sense. Clearly, we try to achieve many objectives through our activities and try to solve numerous problems, such as space exploration, producing goods and ...

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Publisher Resources

ISBN: 9780133088816Purchase book