June 2013
Intermediate to advanced
528 pages
15h 3m
English
book
Service Management: An Integrated Approach to Supply Chain Management and Operations
by Cengiz Haksever, Barry Render
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Index
A
AccentHealth, 223
achievement, American cultural value of, 50
ACSI (American Customer Satisfaction Index), 2-3
act utilitarianism, 103
activity
American cultural value of, 50
PERT
activity time estimates, 395-396
activity time estimates (PERT), 395-396
advertising strategies to influence demand, 221
aesthetics, 250
age distribution of American population, 51-52
aggregate production planning, 447
aggregate service planning, 448
aggregate-to-component forecasts, 360-361
Akao, Yoji, 137
Albrecht, Karl, 39
ALDEP (Automated Layout Design Program), 205
alignment of goals/incentives
in manufacturing supply chains, 170
in service supply chains,
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.