Soft Landing: Airline Industry Strategy, Service, and Safety

Acknowledgments

Every book I have ever written is ultimately a debt that can never fully be repaid to the many people whose thoughts and writings my own rest upon.

My more intimate debts are to the people who have helped me to craft this work. Greg Dumont was the person who first saw this book for what it could be. My other colleagues at the University of Akron, including Ravi Krovi, Bill Baker, Marie David, Deborah Owens, Doug Hausknecht, and Bill Hauser, have fostered my growth as a writer and researcher more than any scholar deserves. The conversations with Yara Asad provided tremendous insight into the very human notions of contradiction and imperfection. Brian Sullivan and Steve Elson are true comrades and patriots who are willing to help ...