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Soft Landing: Airline Industry Strategy, Service, and Safety by Andrew R. Thomas

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Infrastructure Spiffed?Air Traffic Control, Airports, and Cargo

“Never discourage anyone…who continually makes progress, no matter how slow.”

—Plato

The mention of the word “infrastructure” doesn’t get a lot of people excited. It’s not generally viewed as sexy and glamorous. In the context of the airline industry, the infrastructure is even more towards the back of the plane. Although air travel is no longer the thrilling adventure it used to be, the results of taking a flight often still are: the vacation of a lifetime; closing the big deal; seeing your son get married. Airports occupy a lot of our attention, but the behind-the-scenes activities ...

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