October 2011
Intermediate to advanced
220 pages
6h 5m
English
Content preview from Soft Landing: Airline Industry Strategy, Service, and Safety
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GAO Report on Aviation Security
I've included this 2010 report from the Government Accountability Office (GAO) to further demonstrate the current strategy TSA takes towards aviation security management. If you're not familiar with the GAO, it is an independent, nonpartisan agency that works for Congress. Often called the “Congressional watchdog,” GAO investigates how the federal government spends taxpayer dollars.
As we saw earlier in the book, the focus of TSA has been overwhelmingly reactive when it comes to dealing with the ongoing threat posed by terrorists and criminals. That is, in order to keep passengers feeling safe when they fly, TSA ...
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