Appendix A Suggested Readings
We are often asked by clients and students what books on user interface design and usability engineering we recommend. There are many books on the subject; some of them are worth reading. The list that follows is intended as a fairly broad survey emphasizing books that have been found useful by practicing software developers over ones of more interest to academics and specialists.
Beyer, H., and Holtzblatt, K. Contextual Design: Defining Customer-Centered Systems. New York: Morgan Kaufman, 1997. The long-awaited basic reference on contextual inquiry and design. Elaborate but effective strategy for requirements definition.
Bias, R. G., and Mayhew, D. J. Cost-Justifying Usability. Boston: Academic Press, 1994. An ...