3 In Principle: Rules and Principles of Usage-Centered Design
Design as Dialogue
Effective user interface design is a dialogue—a dialogue between designers and users. The dialogue is founded on the realization that there are real people on the other side of the user interface and that good designs communicate effectively with them. Unfortunately, the software developers and the users on the other side of the screen are not in the same room and do not even speak the same language. The only available translator is the user interface itself.
The design dialogue begins with the users and their problems, which the designer seeks to understand by some means or another. On the basis of this understanding, the designer builds a conceptual model of ...