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Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design by Lucy A. D. Lockwood, Larry L. Constantine

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5 Working Structures: Task Modeling with Essential Use Cases

Work, Work, Work

Work is fascinating. We could watch it for hours without getting bored! That, of course, is one way to understand the work that people do and how it might be supported in software. To give people better, more useful tools with which to work, we must understand what they are doing and what they are trying to do. Learning the roles that users will play in relation to the system being built is the first step; the second is to understand and model the nature of the work that must be supported within those roles.

In social settings, when we want to know about somebody’s work or job, we ask. Usually, we just start with some form of that overworked conversational opener ...

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