xxxiii
Author
Abu Sayed Mahfuz, ITIL, MIS, MA, has over 15 years of experi-
ence in the business and information technology profession, includ-
ing database management, technology manager, software quality lead
and technology instruction in such prestigious companies as Hewlett
Packard, Fannie Mae, Ford Motor Company, and the University of
Michigan Health Systems.
Mahfuz is a distinguished trainer and speaker and also an author
of four other published books. For more than 8 years, Mahfuz has
contributed to the design of software quality strategies, quality plans,
reports, and test cases. He has presented papers on software quality
assurance at several academic seminars including at some universities
abroad. Mahfuz has authored hundreds of art