165defeCt ManageMent
with stakeholder requirements, solution specifications, standards, or
otherwise incorrect.
Environment is root cause should be selected if the application
failed to produce expected results due to incorrect environment,
infrastructure, or application configuration set up. Examples of envi-
ronment issues are errors in software compilation/build, incorrect
application configuration settings, application processes not initial-
ized, application password is expired, third-party packages are miss-
ing, dependent systems are not available, and so on.
Test is root cause should be selected if a defect was reported
incorrectly because of inconsistent test case results with stakeholder
requirements or solution specifications, premat ...