Software Quality Assurance

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defeCt ManageMent

Introduction

is chapter, as the name implies, deals with the conceptual aspects of

defect management. ere are three parts in this chapter. Part 1 dis-

cusses the basic concepts of a defect and why a defect happens. Part 2

introduces the practical methodologies of how to manage the defects.

In this section, some sample documents and templates are provided

to manage the defect properly. Part 3 discusses and analyzes the root

causesof defects and provides recommendations of how to prevent

defects in thefuture.

Part 1: Denition and Analysis

Denitions

Defect A defect in simple terms is a variance from expectation.

Another definition is that a defect is a condition in a process/product

which does not meet a documented requ ...