Software Quality Assurance

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inCident ManageMent

Introduction

is chapter introduces types of incidents and how to manage an

incident. Part 1 defines the incident, accident and failure, roots and

sources of any incident that may occur. Part 1 also discusses initial

documentation and classification of any incident.

Part 2 discusses why investigation is needed and investigates and

analyzes the process of an incident. Part 3 discusses the overall inci-

dent, and handling and preventing the future incident. Part 4 dis-

cusses the documentation of an issue. Part 5 discusses reporting and

responding to security incidents.

Overview on Incident Management

Incident management plays a ...