The previous chapters of this book have identified the core 20% of the concepts, techniques, and tools for each subject area, that, if you understand and master them, will deliver 80% of the business benefits possible. These subject areas were carefully selected to enable you and your organization to successfully accomplish the four sets of competing objectives we introduced in chapter 1. Recall those competing objectives are:

1. Executives set strategy and managers implement it.

2. You build organizational capability and deliver bottom-line business results.

3. You achieve project goals and goals for your day to day operations. ...

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