Successes and Failures of Knowledge Management

Chapter 3

REAL knowledge and the James Webb Space Telescope: success and failure coexisting in NASA^a

E. Hoffman^*

J. Boyle^*

E. Rogers^***    NASA Headquarters, Washington, DC, USA^**    NASA Goddard Space Flight Center, Greenbelt, MD, USA

Abstract

This chapter covers a descriptive project practitioner-centered knowledge model derived from experience in developing knowledge services (KS) at the National Aeronautics and Space Administration (NASA). It involves an organizational knowledge systems perspective that better negotiates rapid change and accelerated learning in data-rich complex project environments. The authors discuss the modern project environment and cover the strategic imperatives that guide the design and development of a knowledge services ...