June 2016
Beginner
240 pages
7h 44m
English
Content preview from Successes and Failures of Knowledge ManagementBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 4
Processes: Still the poor relation in the knowledge management family?
J.S. Edwards Aston Business School, Birmingham, United Kingdom
Abstract
Much has been written about the importance of people and of technology in knowledge management initiatives. However, this chapter will discuss how the role of processes is just as important. This covers both business processes and knowledge processes, and particularly concerns the links between people, processes, and technology for each type of process. Examples from the last 20 years of “process thinking” or “thinking process” in knowledge management initiatives, and especially the absence of it, will be discussed and compared. The chapter ends by speculating on what lessons might be carried ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.