June 2016
Beginner
240 pages
7h 44m
English
Content preview from Successes and Failures of Knowledge ManagementBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 12
Success and failure in improvement of knowledge delivery to customers using chatbot—result of a case study in a Polish SME
B. Filipczyk*
J. Gołuchowski*
J. Paliszkiewicz**
Abstract
In this chapter, chatbot was described as a valuable tool, which enables enterprises interactive communication with customers and knowledge management. Despite the significant increase of the interest in this tool, its usage faces many limitations caused by the quality of the knowledge bases. The case study related to improvements of knowledge delivery to an SME’s customers using chatbot ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.