Successes and Failures of Knowledge Management

Chapter 10

Social knowledge: organizational currencies in the new knowledge economy

K.E. Russell^*

R. La Londe^**

F. Walters^***    Wichita State University, USA^**    iTalent Corporation, USA

Abstract

It is no longer just about what an individual or a company knows; it is what is being shared that is the new organizational currency. “Social knowledge” describes a new road for knowledge and information sharing across the enterprise space. Organizations large and small are discovering new value in the knowledge existing in the expected (formal) and unexpected (informal) communities created by knowledge workers. The practice of knowledge management and the way knowledge is handled within organizations has fundamentally changed through the use of social ...