Why you need this book to deal with difficult people
‘Coming together is a beginning; keeping together is progress; working together is success.’
Henry Ford1
Ground zero
About 12 years ago I was asked to coach someone who was just a few steps away from losing their job. A senior leader in a large organisation, this person was described as ‘extremely difficult, scary and obstructive’. I was told that because of them the department was haemorrhaging staff and managers, important changes were being blocked, and that work and clients were suffering.
The exasperated human resources manager who commissioned me didn’t expect too much but wanted ...
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