‘One who is outside their door has the hardest part of their journey behind them.’
Dutch proverb
If you’re dealing with a difficult person at work – as their leader, colleague or team member, or as a supportive human resources professional – this book is for you. It answers common questions about why people become difficult and gives hands-on strategies for quickly improving workplace relationships.
Part one
The first part of this book lays the groundwork for dealing with a difficult person.
Chapters 3 and 4 provide the context for why things go wrong and what signs you should look out for to confirm that you’ve ...
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