The quick quiz in this chapter will identify which type of difficult person you might be dealing with.
One of the reasons many difficult situations at work continue to fester or even get worse over time is that it’s sometimes hard to know what to do about them. Or even whether there is anything that can be done without making more of a mess of things. This quick quiz, and the way it relates the behaviours you’ve experienced to the dimensions of my matrix, provides a pragmatic ...
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