In this chapter, you’ll discover the three principles likely to assist most in shaping your strategy for dealing with difficult people. They’re rooted in the guiding principles I’ve found most useful and effective in my own coaching work.
I’ve called them ‘Dynamic principles’ because there’s a certain amount of energy or tension to be balanced, whether it is that understanding needs to be a two-way street, as in positive intention vs. actual impact. Or that seemingly opposite qualities ...
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