My first assignment with a really difficult client was a surprising one. The briefing I had received led me to expect a truly monstrous person – and that wasn’t who I found. Instead, here was someone with a lot of responsibility, under a great deal of pressure, with some seriously inflexible approaches and some really self-defeating habits. These had combined to make life very difficult for the people around them.
Dealing with bad behaviour
Here in the UK we’ve recently seen reports about large public sector organisations, concluding that racism, ...
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