O'Reilly logo

The AMA Handbook of Business Letters, 4th Edition by Edward Coleman, Jeffrey L. Seglin

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 14

Replies

The letters included in this chapter serve as models that you can use in a variety of common situations. Whenever you are writing a response to a letter, it’s good practice to make sure that you read the letter to which you are replying a second time to make sure you are addressing that letter writer’s issues.

Many of the letters in this chapter can be sent as emails or as attachments to emails. For those letters that can be adapted to emails, it’s simple enough to copy the text of the sample letter into the text of your email.

Letter Acknowledging Order

Sample Letter 14.1 was written to acknowledge an order for a product. The letter writer explains that more information is needed before shipment can be made, and clearly explains ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required