July 2012
Beginner
496 pages
8h 35m
English
Content preview from The AMA Handbook of Business Letters, 4th EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Contents
Chapter 1. Planning the Letter
Analyzing the Subject and Reader
Knowing Your Objectives and How to Accomplish Them
Chapter 2. Components of an Effective Letter
Language—Clarity Versus Ambiguity
Focus of Attention—The “You Attitude”
Chapter 3. Structure: The Parts of a Letter
Enclosure and Attachment Notations
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.