July 2012
Beginner
496 pages
8h 35m
English
Content preview from The AMA Handbook of Business Letters, 4th EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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PART I
The basics
All letters methinks, should be as freeand easy as one’s discourse,not studied as an oration. . . .
—Dorothy Osborne (Lady Temple), letter to Sir William Temple, October 1653
Successful professionals know the importance of effective letter writing. You can’t have a good business relationship with customers if they don’t know what you’re trying to tell them in a letter. The services or products of a company can’t be marketed if a prospective customer is baffled by the service or product described. How can a salesperson expect to make a sale when, because of a muddled letter, the prospect can’t even understand what it is that’s ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.