Appendix . Resources[1]

Part I: Foundations of Web Site Design

Chapter 1: Customer-Centered Web Design: More Than a Good Idea

Books, Research Papers, and News Articles

Web Sites

Chapter 2: Making the Most of Web Design Patterns

Books, Research Papers, and News Articles

Web Sites

Chapter 3: Knowing Your Customers: Principles and Techniques

Books, Research Papers, and News Articles

Software

Chapter 4: Involving Customers with Iterative Design

Books, Research Papers, and News Articles

Software

Chapter 5: Processes for Developing Customer-Centered Sites

Books, Research Papers, and News Articles

Part II: Patterns

Pattern Group A: Site Genres

A1 personal e-commerce

A2 News Mosaics

A3 Community Conference

A4 Self-Service Government

A5 Nonprofits As Networks of Help

A7 Valuable ...

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