The Dream Team Nightmare

Treasure Map

People begin to return from their break. Ash, Roger, and Rebecca are exchanging ideas on how they can reduce the number of defects.

“Who’s going to make all the improvements happen?” says Jason, wedged firmly in his seat, arms crossed.

“That depends,” you reply. “We don’t have to decide yet.”

To complete sorting through the sticky notes, you co-create a process map with the team. You ask the team to describe the different steps a requirement goes through from idea conception to reaching the end user.

You write down each step on an index card as the team describes the process, and you stick them up in a horizontal row to visualize the current process. You then add arrows to link the steps together. Here are the process steps: ...