| Shifting Sands |
It’s 11:30 and everyone’s back.
Ash starts by summarizing the outcome of the session. It turns out that further details about certain requirements emerged during the discussions. That’s why some of the effort estimates have gone up, while others have gone down.
OPTION 1—Full Online Self-Service
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BV: 150k, Cost: 240 story points, ROI: 625
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Includes: Arranging meetups, automated meetup reminders by text and email, posting feedback, and selective publishing of feedback
OPTION 2—Partial Online Self-Service with Improved User Tracking
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BV: 50k, Cost: 40 story points, ROI: 1250
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Includes: Arranging meetups only, plus basic web interface for operators to record operator-to-customer interactions
OPTION 3—Enhanced Customer ...
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