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The Essential HR Handbook, 10th Anniversary Edition by Barbara Mitchell, Sharon Armstrong

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11

TECHNOLOGY

Technology is nothing. What's important is that you have faith in people, that they're basically good and smart, and if you give them tools, they'll do wonderful things with them.

Steve Jobs

Imagine you can step into a time machine and visit the office of a typical Human Resources department fifty years ago. What would you see?

The first thing you'd notice is all the paper! It's everywhere: jammed in filing cabinets, stacked on desks, and piled on shelves. Next you'll hear the constant ringing of telephones. There are calls from job seekers asking how to apply. Employees are calling to get answers to questions about their pension or health insurance plan. A top executive in the C-suite wants to know if they can fire someone or ...

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