The High Impact Middle Manager

Chapter 5

Using the High-Impact Middle Management Playbook to Facilitate Peak Performance

In sports, the goals are clear. Well-conceived and clearly communicated plays determine what each player does. Objectives are clarified during practice sessions, and each team member's performance is reviewed in detail after each game. Every player knows his or her stats and those of the team. Skill and results determine each team member's position and play time. Like great coaches, high-impact middle managers use planning, measurement, and communication skills to create performance targets and improve team accountability, execution, and results.

Just as a sports team uses a playbook to develop strategy and refine its game plan, so too can high-impact ...