The High Impact Middle Manager

Chapter 8

High-Impact Leaders Are Unstoppable! Wiping Out Limitations to Results

Marty was talented and creative—a great catch for the company. He was hired to take over the leadership of an internal service department that was not meeting its deadlines and producing low-quality work. He had the right vision and understood the importance of delivering high-quality work that was on time and on budget. Thus, his managers were puzzled when the timeliness of the department's work went from bad to worse under his management.

To ensure that the planning, timeliness, and quality of the work was acceptable, Marty oversaw and reviewed all the work his group produced. Everything flowed through him and relied on his stamp of approval. Because quality was ...