Book description
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.
What You'll Learn
- Manage reporting, and keep a record of issues that occur
- Provide effective remote support for users away from home or working in another office
- Use error and system reporting in Windows to obtain high-quality, relevant information
- Spot patterns in user behavior that may be causing difficult-to-diagnose problems
- Be familiar with best practices to make you a better support professional
Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Product information
- Title: The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users
- Author(s):
- Release date: October 2019
- Publisher(s): Apress
- ISBN: 9781484251331
You might also like
book
Data Science from Scratch, 2nd Edition
To really learn data science, you should not only master the tools—data science libraries, frameworks, modules, …
book
Automate the Boring Stuff with Python, 2nd Edition
If you’ve ever spent hours renaming files or updating hundreds of spreadsheet cells, you know how …
book
The Year Without Pants: WordPress.com and the Future of Work
A behind-the-scenes look at the firm behind WordPress.com and the unique work culture that contributes to …
book
40 Algorithms Every Programmer Should Know
Learn algorithms for solving classic computer science problems with this concise guide covering everything from fundamental …
