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The Manager's Pocket Guide to Employee Relations by Terry L. Fitzwater

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INDEX

AAA. See American Arbitration Association

A.A.P. See Affirmative action plans

Action, listening and, 34

Action plan, xxi, 1113, 16

developing, 8

employment law and regulations and, 6264

Active listening, 3

ADA. See Americans with Disabilities Act

Addendum, sample, 6566

ADEA. See Age Discrimination in Employment Act of 1967

Advertisements, discriminatory statements and, 61

Advisory arbitration, 17, 1819

Affirmative action, 31

Affirmative action plans, 53, 54

Age Discrimination in Employment Act of 1967, 46, 4849, 60

employment at will and, 53

Alternative dispute resolution, 1721

American Arbitration Association, 18

Americans with Disabilities Act, 46, 4748

employee requisition system and, 56

employment at will and, 53

job descriptions ...

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