The Manager's Pocket Guide to Employee Relations

INDEX

AAA. See American Arbitration Association

A.A.P. See Affirmative action plans

Action, listening and, 3–4

Action plan, xxi, 11–13, 16

developing, 8

employment law and regulations and, 62–64

Active listening, 3

ADA. See Americans with Disabilities Act

Addendum, sample, 65–66

ADEA. See Age Discrimination in Employment Act of 1967

Advertisements, discriminatory statements and, 61

Advisory arbitration, 17, 18–19

Affirmative action, 31

Affirmative action plans, 53, 54

Age Discrimination in Employment Act of 1967, 46, 48–49, 60

employment at will and, 53

Alternative dispute resolution, 17–21

American Arbitration Association, 18

Americans with Disabilities Act, 46, 47–48

employee requisition system and, 56

employment at will and, 53

job descriptions ...