The Manager's Pocket Guide to Virtual Teams

Table of contents

1. Title
2. Copyright
3. Table of Contents
4. Introduction & Overview—Using Teams and Technology to Respond to Business Drivers
   1. The Business Drivers
   2. The Impact of Teaming
   3. What Are Virtual Teams?
   4. The Role of Technology
   5. Team Technology Supports Collaboration
   6. Implications for Organizational Dynamics
5. Team Assessment
6. Task I: Challenge Performance
   1. Skill 1: Prioritize Major Issues and Opportunities
      1. Step A. Identify changes and challenges
      2. Step B. Identify make-or-break issues
      3. Step C. Problem solve top priorities
   2. Skill 2: Develop a Common Purpose and Principles
      1. Step A. Articulate the vision
      2. Step B. Define the values
      3. Step C. Agree on operating principles and norms
7. Task I: Challenge Exercise
8. Task I: Summary
9. Task II: Clarify Direction
   1. Skill 3: Establish a Plan
      1. Step A. Define the mission
      2. Step B. Develop the goals and objectives
   2. Skill 4: Define Roles and Responsibilities
      1. Step A. Distribute tasks and accountabilities
      2. Step B. Define categories of information
      3. Step C. Describe the key events facing the team
10. Task II: Clarity Exercise
11. Task II: Summary
12. Task III: Communicate, Communicate, Communicate
    1. Skill 5: Value Differences
       1. Step A. Understand your personal profile
       2. Step B. Understand team member profiles
       3. Step C. Understand how differences contribute to team effectiveness
    2. Skill 6: Use Interpersonal Skills
       1. Step A. Listen
       2. Step B. Question
       3. Step C. Demonstrate understanding
       4. Step D. Give your perspective/Disclose who you are
       5. Step E. Manage conflict
    3. Skill 7: Demonstrate Leadership
       1. Step A. Lead virtually
       2. Step B. Facilitate teamwork
       3. Step C. Manage team communications
13. Task III: Communication Exercise
14. Task III: Summary
15. Summary
16. Bibliography
17. Index