We hear about it on TV, read about it in newspapers and magazines and talk about it formally and informally. By now, most people are aware that massive changes are taking place in the business world. The industrial age continues to give way to the information and electronic age. The factors creating these changes include:
• The global village—Businesses are being forced to compete in a global economy where competition for quality goods at competitive prices is coming from all corners of the world. The emerging economies are placing competitive pressure on companies as never before. As trade barriers crumble, opportunities and challenges are created. The global village is also creating a more culturally diverse work force. ...
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