ACKNOWLEDGEMENT

Before we begin, working within our own culture of recognition, now is the time to call out the much appreciated and valuable contributions made by many people to this book.

First off, our special thanks goes to Kevin Mullins, Lynette Silva, and Doug Hardy for helping us with the production of this book. We laughed a lot, had some fun, but during tough decision times (which would have sunk less experienced folks), their total professionalism helped carry us through smoothly. All three have been pivotal contributors to this book in various ways. We also greatly appreciate the contributions of Charlie Ungashick, Jessica Bergeron, Pam Goodwin, and Darcy Jacobsen.

A huge call-out goes to our customers. Without them and their enthusiastic ...

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