CONTENTS
Introduction – The Power of Thanks
PART 1 UNDERSTANDING ORGANIZATIONAL CULTURE
3 Appreciation, Gratitude, and Employee Engagement
PART 2 UNDERSTANDING SOCIAL RECOGNITION
4 Setting a Purpose and a Vision
5 The Evolution and Reinvention of Recognition
PART 3 PUTTING SOCIAL RECOGNITION INTO PRACTICE
7 Building a Social Recognition Framework
8 Driving ROI and Business Results
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