December 2014
Beginner
240 pages
5h 12m
English
book
The Power of Thanks: How Social Recognition Empowers Employees and Creates a Best Place to Work
by Eric Mosley, Derek Irvine
Content preview from The Power of Thanks: How Social Recognition Empowers Employees and Creates a Best Place to Work
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| 2 | The People-First Workplace |
IHG (InterContinental Hotels Group) has more than 350,000 employees in its owned, managed and franchised hotels, places with familiar names like InterContinental Hotel & Resort, Holiday Inn and Crowne Plaza. To Employer Brand Delivery Manager Ly Bui, social recognition represents a top-to-bottom understanding that delivering the experience of “Great Hotels Guests Love” begins and ends with motivated, engaged and enthusiastic people – what IHG calls “BrandHearted” employees.
“To us, it’s about motivating them, making sure that you’re taking care of the people who are going to turn around and take care of the guests,” says Bui. “Recognized employees see the importance of living our values, and inspire ...
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