The Right Way to Select Technology

PART II

Needs and Opportunities

After establishing a solid business case, enterprises will typically turn to assembling the oft-dreaded “requirements document”—or more accurately, a set of documents, spreadsheets, and diagrams that compose a multiheaded requirements package.

Large requirements packages actually provide a false sense of security. Modern digital technology entails real people interacting with screens. Technology selection leaders need to capture those interactive requirements, but also remain realistic at this phase about their inability to fully know what their enterprise really needs and will adopt eventually.

This section will show how long spreadsheets full of “what” requirements really don’t work, and instead will focus on ...