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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
book

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

by Joseph Michelli
October 2006
Beginner
208 pages
4h 21m
English
McGraw-Hill
Content preview from The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

PRINCIPLE 1 make it your own

“This is the true joy of life, the being used up for a purpose recognized by yourself as a mighty one; being a force of nature instead of a feverish, selfish little clot of ailments and grievances, complaining that the world will not devote itself to making you happy.”

—GEORGE BERNARD SHAW

Material Ownership versus Making It Your Own

Business leaders today want their employees to be fully engaged in their work rather than simply going through the motions. Often employees do not see how their efforts help the organization succeed. Similarly, employees cannot see how the business’s success relates to them. When this type of disconnect exists, it is usually because senior management has failed to demonstrate to staff ...

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Publisher Resources

ISBN: 9780071477840