The Thin Book of Trust, Third Edition, 3rd Edition

Index

acknowledging, 77–80

alignment

checking on, 36–37

of words and actions, 30–31

of words with words, 31–32

apologizing, 77–80

behavioral integrity, 60

betrayal

repairing trust after, 77–80

unintended vs. deliberate, 63–64

care

building trust and, 23–25

conversation example about, 68–69

definition of, 16, 19

discussion questions about, 99–100

examples of, 20–21

importance of, 19–20

teams and, 93

trustworthiness and, 6, 16

commitments

cycle of, 42–43, 46, 53

heroic, 48–49

making, 47

reporting completion and checking satisfaction, 53

revoking and renegotiating, 50–51

competence

assessing, 56

building trust and, 58

conversation example about, 72–73

definition of, 16, 55

discussion questions about, 103

examples of, 55–56

perfection vs., 56–58 ...