September 2024
Intermediate to advanced
120 pages
2h 13m
English
Content preview from The Thin Book of Trust, Third Edition, 3rd Edition
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Notes
CHAPTER 3
- 1. Peter M. Senge, Art Kleiner, Charlotte Roberts, Richard B. Ross, and Bryan J. Smith, The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization (New York: Doubleday, 1994), 246–250. This exercise was originally developed by Chris Argyris and Donald A. Schön and first presented in their book Theory in Practice: Increasing Professional Effectiveness (San Francisco: Jossey-Bass, 1974).
CHAPTER 4
- 1. A number of thinkers, authors, and teachers have contributed to the understanding of requests, offers, and promises as critical to getting good work done, maintaining trust, and increasing well-being. Key among them are Robert Dunham, Julio Olalla, Rafael Echeverria, and Richard LeKander. See ...
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