18. The DOPE… Expects others to understand what he communicates.
The STAR… Takes ownership of her communication. She ensures others understand what she communicates by adapting to her audience and following up.
19. The DOPE… Gets caught up in the emotion or frustration of a bad situation, and lets his negativity show.
The STAR… Understands that her attitude affects her quality of work and the way other people view her. She keeps an open mind, looking for new options and positives in the face of adversity.
20. The DOPE… Expects others to help him succeed and rise to the top without helping them first.
The STAR… Sees that people will be inspired to help ...